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Browse our frequently asked questions for answers to everything you need to know. Still have questions? Give us a call at 1-800-309-8155
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To place an order, contact our customer service desk at 1-800-309-8155. Our experts will be ready and able to assist you.
Parts may be returned within 90 days for full credit if unused and in their original packaging. Electrical components and special order items are not returnable.
Our team will check all branches and warehouses. If the item is unavailable, we can order it from our supplier and provide an estimated price and delivery time.
Polar Mobility warranties failures caused by defects in manufacturing, materials, or workmanship for 12 months under normal use. Some parts may carry additional manufacturer warranties.
We ship worldwide—wherever you are, we’ve got you covered. If you don’t have a preferred courier, we’re happy to arrange shipping through our trusted partner and simply add the delivery cost to your invoice.
In some cases, items can be expedited via air shipment at the customer’s expense.
Shipping costs vary depending on the destination and the courier.
Contact Polar’s Parts Department and request an ETA. Our customer service number is 1-800-309-8155.
Reach out to our Parts Department at 1-800-309-8155 for your order ETA and tracking details.
Yes, we stock replacement parts for many HVAC and mobile equipment heating and cooling units. For custom solutions, contact our team for assistance.
We carry the top brands: Eberspächer, GC General Components, and Proheat.
Fuel-fired heaters provide heat to heavy-duty equipment fluid tanks, cabins, and engines, operating independently of the engine to prevent freezing and reduce idling in extreme weather.
The two types of fuel-fired heaters are:
Fuel-fired heaters burn either gasoline or diesel/kerosene to transfer heat to equipment cabins, cargo areas, fluid tanks, and other areas that require heating.
Direct vs. Indirect Fuel-Fired Heaters:
Fuel-fired heaters mix fuel from the vehicle tank with outside air in a combustion chamber to produce heat independently of the engine.
Eberspächer is the industry leader for all types of commercial vehicles and one of the most efficient heaters for off-road vehicles. They’re available in compact sizes to fit small spaces and can keep vehicles warm without the need to idle as they work independently of the engine. This not only helps protect the engine but also reduces expenses and operational costs.
Yes, unless otherwise specified.
Instructions come via CD or QR code—contact us if you need assistance.
Check the data tag on the heater for the model and serial number.
Immersion heaters heat liquids directly in tanks, vats, or containers, using electricity or hydraulic systems for efficient, rapid heat transfer.
They work through:
Immersion heaters are typically used across industries like nuclear, oil & gas, transportation, food processing, agriculture, mining, and construction.
There are many different types of immersion heaters, and innovations are emerging frequently to meet different requirements and demands. The most common types of immersion heaters are:
Hydraulic air conditioning uses fluid power to drive the air-conditioning compressor and, occasionally, other components in a heavy equipment or mining application.
Commercial mobile AC units can be used for on and off-highway vehicles, heavy-duty equipment, temporary work sites, warehouses, military sites, and other applications where workers need an AC unit to stay safe and comfortable.
Polar Mobility offers mobile air quality equipment that filters and cleans the cabin air of harmful dust, toxic chemicals, and particulates that can affect worker health.
Yes, air quality equipment can be installed on any mobile vehicle, including construction equipment, heavy-duty mining trucks, and beyond. If you can’t find what you need, we can help customize an air quality solution for your particular equipment.
Heavy-duty industries like construction, mining, oil and gas, agriculture, lumber, petrochemical, and military have a high risk of air pollution affecting their workers.
The most important benefit of Polar Mobility’s air quality solutions is improved worker safety and reduced risk of health issues related to poor air quality, including:
Another advantage is that cleaner air means less wear on engine components, extending equipment life and reducing operational costs.
Some of the air solutions we provide include:
Transport refrigeration units remove heat from the cargo compartment to help products maintain the required temperature when they leave the supplier.
Transport refrigeration units have three main parts:
The refrigerant is circulated through the refrigeration system, which uses the evaporator to absorb heat from the inside and the condenser to release heat to the outside. The three components must be properly sized to work well together.
A transport refrigeration system meets the demands of delivering fresh, perishable goods either to the end customer or through the supply chain. Mobile transport refrigeration units are compact and easy to install. They can handle a wide range of temperature-sensitive goods, including electronics, art, medical items, flowers, and personal care products.
When you’re hauling food products that require a controlled environment, you will need transport refrigeration solutions that adhere to best practices and safety protocols. Questions to ask include:
The most common challenges include maintaining a consistent temperature during transport, managing the effects of external weather conditions, improving energy efficiency, and ensuring compliance with refrigerant regulations.
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